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Terms and Conditions applicable to all rentals
Unless stated OTHERWISE in our Rental Agreement, all rentals are subject to
the following minimum Terms and Conditions:
 | Normal Arrival time: After 5pm / Normal Departure time:
Before
11am |
(Arrival and departure times may be extended
in writing when it is possible to do so: i.e. no other rentals immediately before or
after your rental). Our cleaning staff needs all the time
between 11am and 5pm to prepare the chalet for our next guests. They will be
there at 11am and the chalet must already be vacated by then. This
rule is very important to us - Delays in vacating the chalet will cause issues
with the arriving parties, and may lead to an automatic $100 surcharge, plus
$100 for every hour of lateness, or part thereof, after the first hour.
| PAYMENTS DUE DATES - The first 50% of the total rental cost is due
upon booking your reservation. Final payment is due at the latest, four weeks
prior to arrival (45 days for Christmas and New Years period). |
| TYPE OF PAYMENTS ACCEPTED - Generally, we accept cheques, money
orders or interac email payments in CAD or USD. Our strong preference
is interac email payments. We also accept payments Via Paypal.com
(credits cards can be used on Paypal), but all currency conversion fees
or credit card administration charges will be billed back to the client
(3.5%), possibly on damage deposit. |
| DAMAGE SECURITY DEPOSIT - A security deposit of $350.00 on a
Visa credit card authorization is required and due with the final payment.
The Visa authorization may be "reserved" on your card a few days before
arrival (to ensure its validity) but will not be used or "cashed-in" unless
there are damages, surcharges, long distance charges. The Security
deposit may also be forfeited for breach of any of the terms or conditions of
the lease. |
| CANCELLATION POLICY - Most of our reservations are booked several months ahead of time.
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| Once the chalet is reserved for you and "taken off the market",
the first payment (usually 50%) is committed and is not refundable.
You may cancel and avoid the second payment if we receive written
notice of cancellation at least 31 days prior to your scheduled date of
arrival (46 days for rentals over the holiday season - Dec 20 - Jan
6). By this deadline, the second payment is also due and committed,
and as such, the reservation cannot be cancelled. However, if the
problem is related to illness or death of someone in the group or
close family member, you will have the choice to take your rental at any
other time within a year, at the rate that you have already paid or, at
the higher rate applicable to the new rental period chosen, as the case
may be. |
| CLEANING REQUIREMENTS - You are not
expected to do a full cleaning of the chalet" when you leave, as
it is cleaned professionally before and after each rental.
However, you are required to do the following: |
| - put things back in there place and leave the chalet tidy:
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| - pots and dishes done and put away (or at least the dishwasher started);
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| - kitchen garbage and recycling material removed and placed in the
bins at the road; |
| - towels, linens, bed sheets and pillow cases taken to the laundry room;
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| -BBQ left brushed and clean; |
| - windows and doors closed and locked; |
| - Boats brought safely onto shore; - oars and life jackets returned to the
basement. |
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During your stay, the chalet should be kept reasonably
clean at all times. |
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In winter months, the driveway will be cleared by a
plough. But you must keep the front deck and stairs safe and clear of snow
during your stay. |
| IMPORTANT: If any of the above Cleaning Requirements
are not respected, or if the chalet is left in a state that requires extra
cleaning, beyond the usual acceptable norm, the Security deposit will be
forfeited. |
| TELEPHONE and
Long distance charges -
All locals calls are free. Long distance calls should be made
collect or on your telephone calling card. Any long distance calls not made
on calling card will be billed at cost + $2.00 per call - minimum $10.00.
Calls made to us concerning the chalet are free. NOW USING
Voice Over IP - NO LONG DISTANCE CALLS TO MOST PLACES IN NORTH AMERICA. |
| KEYS - ENTRY CODE - There are no keys to exchange.
Entry is gained with an electronic code. Arrangements will be made to
provide you with your entry code number after the final payment is received.
We provide maps and detailed driving instructions to the chalet, from airports
and most major centers. |
| MAXIMUM OCCUPANCY - The maximum number of occupants permitted in
the chalet, is EIGHT, unless specific arrangements have been previously
discussed and agreed to with us, in writing. The overnight
presence of any occupant, over the above noted maximum number, may result in a
surcharge of up to 50% of the original rental fee. The chalet may not be
used to receive or entertain persons other than the permitted occupants,
unless your plans are discussed ahead of time and authorized in writing. |
| AGE OF OCCUPANTS - A majority of adults guests or occupants,
must be at least 24 years of age, unless otherwise agreed to in writing. |
| BEDDING AND TOWELS - In all cases, we supply towels for a maximum
of 8 persons, and bedding for our 5 beds only (3 queens and 2 singles). If
you intent to have different sleeping arrangements (couch, sofa bed) you
must provide your own additional bedding, pillows, towels, etc. (We do not
guaranty use of sofa beds will be comfortable.) |
| SUPPLIES - We supply most of the basics at the chalet – all paper
products, soft soap, kitchen staples, condiments. For a full list - see
our Frequently Asked Questions page-
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| DAMAGE TO PROPERTY - You are responsible for any items lost
and/or damage to the property or its content, whether caused by yourself or by
a guest or visitor. If there is any noticeable damage to the property
upon your entry, or if a breakage occurs, or any dangerous or insecure
situation arises during your stay, you must contact us at once. |
| PETS are not admitted. SMOKING is forbidden by
law anywhere in the chalet. |
| ENVIRONMENTAL CONCERNS - Heritage House is nestled in
natural, serene and peaceful surroundings. This is the very essence of what
our guests and neighbours alike are seeking, when they come here.
We ask from all visitors that they respect this character of serenity, whether
at the chalet or at the beach, and ensure that neighbours and others are not
deprived from it. Maintaining good relationships with our neighbours is
very important to us. Please be respectful of their privacy and the
quiet setting. Boisterous play, needlessly loud behavior, parties
and loud music are to be avoided, as this is not the place for such
activity. Outside noises of any kind MUST cease by 9:30pm. While
at the water's edge, please treat the delicate environment with the utmost
care, and leave it essentially the way you've found it. |
| TERMINATION OF RENTAL - In the event that we receive a complaint from a neighbour,
or if any municipal regulations
or any of the Terms and Conditions herein or contained in the
particular Rental Agreement are not respected, we reserve the right, at our
discretion, to terminate instantly the Rental Agreement, without
compensation, and/or to forfeit the Security Deposit. |
| POWER OUTAGES OR OTHER UNCONTROLLABLE EVENTS - Please note
that we have prepared a " power outage kit" in the
laundry room, containing: paper dishes, plastic utensils and glasses,
spare batteries and flashlights, etc., to minimize the impact of a power
failure. However, except in the case of negligence on our part, we
shall not be liable, or suffer losses or reduction of the rental costs, on
account of a power failure, shortage of water, or other act or event beyond
our control, which could hinder the use of the chalet, partially or totally,
during any rental. |
| COMMUNICATIONS OF TERMS AND CONDITIONS - It is your
responsibility to communicate the terms and conditions of this agreement to
every member of your party, guests, visitors etc., and to ensure that they are
respected at all times. |
THE ABOVE CONSTITUTES THE FORMAL TERMS AND CONDITIONS APPLICABLE TO
ALL RENTALS, UNLESS SPECIFICALLY STATED OTHERWISE IN THE RENTAL AGREEMENT.
ANY OTHER TEXT, DESCRIPTION OR LITERATURE ABOUT THE CHALET, (EXCEPT SPECIFIC
CHANGES
FOUND IN THE RENTAL AGREEMENT) WHICH CONTRADICTS THE ABOVE TERMS AND CONDITIONS,
SHALL BE INEFFECTIVE, AND THE ABOVE TERMS AND CONDITIONS WILL PREVAIL AND BE
APPLICABLE.
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